UNFROZEN provides information, procedural guidance and lawful assistance based on the details submitted by the user. The purpose of the service is to assist users with understanding and submitting requests through appropriate procedures.
Users are responsible for ensuring that all information, documents, statements and details submitted to UNFROZEN are accurate, complete, current and truthful. Incorrect, incomplete or misleading information may affect the ability to review, assess or process a service request.
Each request may require review based on the information submitted by the user and the circumstances relating to the account restriction. The nature and availability of assistance may depend on the details provided and the applicable procedures.
Submission of a request or payment of a service charge does not guarantee account unfreezing, release of funds, recovery of funds, approval of a request or any other particular outcome.
Users should never submit OTPs, UPI PINs, ATM PINs, passwords or banking login credentials through the website or support email.
Where an account restriction, debit freeze, transaction restriction or any other account-related limitation appears to have resulted from an error, misunderstanding, administrative issue or circumstances not caused by the account holder, UNFROZEN may provide information, procedural assistance or other lawful support based on the details submitted by the user.
Submission of a request to UNFROZEN does not establish that the account restriction was imposed incorrectly and does not guarantee that any bank, financial institution, law-enforcement agency, regulator, court or other authority will accept, approve or act upon the request.
UNFROZEN reserves the right to decline, suspend or discontinue assistance where the information provided is materially incomplete, inconsistent, misleading or where the user fails to provide reasonably necessary information or documentation for the requested service.
UNFROZEN may also decline or discontinue a service request where there are reasonable grounds to believe that the request involves fraudulent documents, false identity information, impersonation, attempted deception, unlawful financial activity or any other activity prohibited by applicable law.
For the avoidance of doubt, UNFROZEN does not independently investigate or determine whether any person is guilty or innocent of a criminal offence. UNFROZEN does not act as a court, bank, police authority, investigating agency, regulator or other government authority unless expressly authorized by applicable law.
Any investigation, verification, account review, suspension, freeze, unfreeze or other final decision concerning an account remains solely within the authority of the relevant bank, financial institution, court, law-enforcement agency, regulator or other legally competent authority.
Users must not use the service for submitting knowingly false information, fraudulent documents, impersonating another person, concealing material facts or attempting to interfere with any lawful investigation, regulatory process or decision of a competent authority.
Any refund eligibility shall be determined in accordance with the applicable service terms, the nature of the service requested and the work already performed in relation to the user's request.
A service charge may relate to consultation, document review, procedural guidance, administrative assistance, communication support or other lawful services provided in connection with the user's request.
Payment of a service charge does not constitute a guarantee of account unfreezing, fund recovery, approval of a request or any other specific outcome.
Where work has already been commenced or completed, any refund request may be assessed based on the actual services and work performed, subject to applicable law and the terms communicated to the user at the time of service.
A refund may not be available, to the extent permitted by applicable law, where a service cannot be processed or continued because the user has submitted false, fraudulent, misleading or materially incomplete information or documentation.
A refund may also be subject to review where a user fails to provide required information, becomes unavailable for necessary communication, withdraws a request after substantial work has been performed or otherwise prevents the service from proceeding.
Where a third party, bank, financial institution, court, law-enforcement agency, regulator or other competent authority makes an independent decision that affects the user's account or request, such decision shall not by itself create an automatic entitlement to a refund.
UNFROZEN does not control the decisions, timelines, internal procedures or actions of banks, financial institutions, courts, government authorities, law-enforcement agencies or regulators.
Nothing in these terms is intended to exclude, restrict or limit any right that cannot legally be excluded or limited under applicable law.
UNFROZEN provides information, procedural guidance and lawful assistance based on the information supplied by users. UNFROZEN does not represent itself as a bank, government department, law-enforcement agency, court, regulator or other public authority.
UNFROZEN does not have independent authority to order a bank to unfreeze an account, release funds, reverse an investigation or override a decision made by a competent authority.
All final decisions relating to account restrictions, financial transactions, investigations and regulatory matters remain with the relevant authorized institution or authority.
The user remains responsible for decisions made by the user, information submitted by the user and the authenticity of documents provided by the user.